• Bharat Enterprises Services Solutions takes pride in the process of providing transparent and trustful construction services. Tremendous amounts of efforts are being put by Bharat Enterprises Services Solutions in understanding the customer’s requirement and/or providing designs and other documents/details.
• In the unlikely event that the customer decides to cancel the project after paying any portion of the booking amount, the customer shall inform Bharat Enterprises Services Solutions (from the e-mail address provided to Bharat Enterprises Services Solutions) in writing, vide an e-mail to [email protected] (or such other e-mail address provided from time to time) or registered post with acknowledgement due, mentioning the reason(s) for cancelation. Bharat Enterprises Services Solutions on receipt of such e-mail or registered post, shall proceed to examine the cancellation on a case-to-case basis and shall follow the following principles in terms of cancellation. For any cancellations subsequent to payment of the booking amount, Bharat Enterprises Services Solutions shall be entitled to collect the amounts shown below based on the stage of the Project and the work done for such project at which point of time, the cancellation has been initiated by the customer.

Cancellation Policy

• Post booking until before initiation of any steps below – 2.5% of the project value based on which booking amount is paid by the customer.
• After determination of floor plan but on or before the day of Contractor Allocation – 5% of the project value after determination of the floor plan at the time of contractor allocation by Bharat Enterprises Services Solutions.
• Post-contractor allocation – If the structure design or 3D elevations have also been initiated, then in addition to Clause 2, an additional 2% of the project value is to be paid by the customer for any of such initiation, totaling 7%.
• Post resource mobilization or any small work done at project site but before start of the project – 10% of the project value as per the contract executed between Bharat Enterprises Services Solutions and the customer. If no contract is executed, then 10% as per the final quotation approved by the customer.
• For any cancellations subsequent to the start of the project, such cancellation amounts will be deducted as per the terms of the contract between Bharat Enterprises Services Solutions and the customer. All these deductions are inclusive of taxes.
• It is to be noted that all deductions shall be on the total non- discounted value of the project as per the corresponding documents as stated above. All cancelation fee(s) shall be adjusted against the amount(s) paid by the customer.
• Where any architectural / structural designs are completed or where data is collected like digital survey or where a soil test is conducted, such information / final documentation shall be shared if applicable and subject to such amounts payable for the documents as communicated by Bharat Enterprises Services Solutions to the customer.
• In the event the costs incurred by Bharat Enterprises Services Solutions for the afore-mentioned services exceeds the amounts paid by the customer, the customer shall be liable to pay such excess to Bharat Enterprises Services Solutions or to such other persons as referred by Bharat Enterprises Services Solutions, in writing, 10 (Ten) working days of Bharat Enterprises Services Solutions issuing a written notice informing of the same.

Bharat Enterprises Services Solutions shall transfer the refund amount, if any, payable to the customer after making suitable deductions and adjustments by Bharat Enterprises Services Solutions in the manner as provided for above, to the bank account provided by the customer, within 15 (fifteen) business days from the date Bharat Enterprises Services Solutions and the customer mutually agree on the final value of the refund amounts.